Contact us

Need to edit your order? If this hasn't been dispatched, we will absolutely be able to change this! Please contact us at help@guernseyflowersbypost.co.uk and we'd be happy to help.

Please don't worry, our team would be very happy to help you. We will be able to setup your order manually.

Get in touch with us at help@guernseyflowersbypost.co.uk if you have any questions at all.

Need something a little custom? In the past we've done a bouquet of freesias with single white roses, changed flowers in some of our handpicked bouquets, and more. If you need something custom, please get in touch.

Once you have checked out and paid for your order, we will instantly send you a confirmation email to confirm your order, delivery address, date and gift message. If anything needs changing, please contact us at help@guernseyflowersbypost.co.uk and we'd be happy to help.

This can be added on the last page of checkout when adding your payment details. If your code appears to be invalid, this usually means that our promotion has ended.

Delivery not arrived when it said it would? We do apologise. You can track your order using the dispatch email we sent you. On the rare occasion, deliveries can be delayed, however the quality of your flowers should not be compromised. If they are, please sent us a photo the day they arrive, and we will resolve this for you.

If your tracking says “delivered” but you can’t find your delivery, we're so sorry. Please double check the following:

• Is the address on your email definitely the correct address?
• Is there a ‘left safe’ card tucked anywhere?
• Has it been left safely somewhere around the property?
• Has one of your neighbours taken it in for you?
• Has your tracking link got a photo or any more details on where it was left?

If it still can’t be tracked down after trying the above, please get in touch with our Customer Delight Team and tell us the address it should have arrived at. We’ll make this right for you.

We try and make it really clear to all posties that these should be posted or left safe, however occasionally they cannot do this, so they’ll leave a red card and the deliveries will all be fine even if they can’t be collected for an extra day.

At this time, due to 95% of our customers being UK-based customers, we do not offer a local Guernsey delivery. All of our Channel Island orders will be sent via post. We also do not offer a collection service from Guernsey or the UK. All of our flower deliveries are sent via post.

As our flowers arrive in bud, it’s totally normal for some stems to arrive looking a bit droopy or squashed. Don’t worry! They’ll perk up after a few days once popped in water. If they haven’t perked up, they’ve arrived damaged or with another quality issue, please get in touch by submitting a photo within 3 days of your delivery to us. This will help us resolve this immediately for you.

We are so sorry! If the box or packaging for your flowers or plant has arrived damaged on arrival please do let us know below, please also let us know if there is any damage to the blooms inside as a result.

If the blooms or plants have been impacted, please send a photo through to us within the first 3 days of delivery. This will help us resolve this immediately for you.

Every stem is unique so sometimes colours vary or we'll need to use a substitution to give you the best bouquet! We try wherever possible to always send something similar and equally as lovely.

Bud to bloom

We do send our blooms out in bud this means that upon arrival the bouquet may not look quite as expected. Once the blooms have been trimmed and arranged in a vase you will see that the delicate buds start to open over the next few days. This gives the recipient the chance to enjoy the full life cycle of each bloom.

Substitutions

Each stem we send is unique and so on rare occasions, colours may vary or our florists will substitute stems to give you the highest-quality bouquet. If we do ever have to make a change to your bouquet we will be sure only to supply an upgraded stem as substitute.

Your order will be packaed up in a eco-friendly Guernsey Flowers box, with your gift note and our flower care instructions. We do not include any billing information in our deliveries.

Changed your mind? In order to remove the current flowers in your cart, click the cart/bag icon at the top right of your screen and navigate to delivery date and gift message. Once you are there, scroll down to your order and click the remove or minus symbol next to your flowers.

On the odd occasion we push updates to our website to make your experience better. If you're having issues with our site, please clear your browsing history and try again. You can bypass this by shopping using a private / incognito tab. Alternatively, please get in touch and our team would be happy to help.